VIP Membership Terms and Conditions
1. Membership Overview
The Wellface VIP Membership is a loyalty programme designed for our valued clients, offering exclusive access to premium treatments, discounts, and benefits. Membership is personal, non-transferable, and subject to these terms.
2. Membership Fee & Term
- The monthly fee is £190, payable by direct debit or recurring card payment.
- A minimum 12-month term applies from the date of sign-up.
- After 12 months, membership renews monthly unless cancelled with a 30-day notice period.
- Memberships cannot be paused or suspended unless under exceptional circumstances (e.g. long-term medical issue), subject to approval.
3. Included Treatments
Members are entitled to one treatment every month (i.e. 12 treatments per year) from the following list:
- Bespoke Hydrafacial
- iS Clinical Fire & Ice Facial
- Keravive Scalp Therapy
- Body Hydrafacial
- Tone Muscle Stimulation & Contour (Face or Body)
Treatments must be pre-booked and redeemed within the same 1-month period; unused treatments do not roll over unless agreed in advance in writing.
4. Member Benefits
Members receive:
- 10% discount on treatments and products including:
• Morpheus8 (Face, Neck & Body)
• BBL (Forever Clear, Forever Young & SkinTyte)
• Microneedling
• Exosomes
• Medical-Grade Skincare
• Tone Muscle Stimulation & Contour
• Anti-wrinkle treatments
• Dermal fillers
• Skin boosters
- 4 x skin analysis per year
- Complimentary birthday treat (treatment or gift may vary annually)
- Invitations to exclusive VIP events
- Access to child-friendly appointments during school holidays
5. Booking & Cancellation Policy
- Bookings of your VIP treatments will be organised by the Wellface team.
- At least 48 hours' notice is required to cancel or reschedule appointments.
- Missed or late-cancelled appointments will be forfeited.
6. Payment Terms
- Payments are taken monthly in advance.
- Failed payments may result in membership suspension until resolved.
- Membership benefits are only valid while payments are up to date.
7. Termination & Cancellation
- Early termination during the 12-month term may incur a cancellation fee equivalent to the remaining 12 months' balance.
- After 12 months, members may cancel with 30 days’ notice in writing via email to contact@wellface.com.
- Wellface reserves the right to terminate any membership for misuse, abuse of benefits, or conduct affecting staff/patient wellbeing.
8. Liability & Treatment Suitability
- All treatments are subject to medical consultation and practitioner approval.
- If a treatment is deemed unsuitable, an alternative may be offered where appropriate.
- Results vary between individuals. No guarantees are provided.
9. Other Terms
- Wellface reserves the right to update these terms at any time.
- All personal data is processed in accordance with Wellface’s privacy policy, available at https://www.wellface.co.uk/privacy-policy.