Meet Zoe: The Clinic Manager Who Keeps Wellface Running Like Clockwork

When you walk into a clinic and everything simply works, the calm reception, the appointment that starts on time, the sense that you are being looked after from the moment you arrive, that is rarely an accident. Someone has thought about every step of it. At Wellface, that someone is Zoe, our clinic manager.

Zoe is often the first friendly face you meet and the person quietly making sure the day runs to plan behind the scenes. In a recent reel, Dr Yasmin Tayeb handed her the floor to introduce herself, talk about how she came to join the team, and share the treatments she loves most. It turned into a lovely little window into both the person and the way Wellface works.

So we thought we would expand on it here. A proper introduction to Zoe, a look at what a clinic manager actually does, and a closer explanation of the treatment combination she keeps coming back to, because it is one we are asked about all the time.

How Zoe found her way to Wellface

Zoe's route to Wellface started the way a lot of good things do these days, on Instagram. She had been following Dr Yasmin Tayeb and the clinic for a long time before she ever set foot in the building. What drew her in was the work itself, specifically the natural results that Dr Yasmin is known for. There is a particular style to it. Refreshed rather than reworked. Faces that still look like themselves, only better rested.

So when an advert appeared saying the clinic was hiring, Zoe did not hesitate. As she puts it, she could not wait to introduce herself. That kind of enthusiasm matters more than you might think. A clinic manager sets the tone for everyone who comes through the door, and it helps enormously when that person genuinely believes in what the team does.

That belief in a natural, understated approach runs right through Wellface. Dr Yasmin Tayeb often reminds patients that the goal is never to look done. It is to look like you on a very good day. Having a clinic manager who shares that philosophy means the message is consistent whether you are speaking to a doctor in the treatment room or asking a quick question at reception.

What a clinic manager actually does

Most patients only see a fraction of the work that goes into a smooth clinic visit. The manager's job is to make sure the parts you do not see run just as well as the parts you do.

At a practical level, that means coordinating a busy diary across our branches, making sure appointments are spaced sensibly, and that you are never left feeling rushed. It means looking after the little details that add up to a good experience, from the consultation paperwork to the follow-up call after a treatment. And it means being the point of contact when you have a question and are not quite sure who to ask.

There is a clinical governance side too. A doctor-led clinic has standards to uphold, and someone has to keep all of that ticking along in the background: stock and product ordering, room turnaround, making sure the team has what they need to deliver care safely and calmly. When Zoe says she keeps things running like clockwork, that is genuinely the aim. The best compliment a clinic manager can receive is that a patient never had to think about any of it.

Zoe is also there for the human side of things. Coming in for an aesthetic treatment, even a straightforward one, can feel like a big step for some people. A warm welcome and a friendly, unhurried chat can make all the difference to how relaxed you feel by the time you sit down with your doctor. She is, as the caption to her reel put it, always happy to help.

Zoe's treatment of choice: anti-wrinkle injections and Profhilo

When Dr Yasmin asked Zoe to name her favourite treatment, she admitted it was a tough one, then landed on a combination rather than a single thing. Anti-wrinkle injections paired with Profhilo. It is a pairing we see chosen again and again, because the two treatments do very different jobs and complement each other beautifully.

Why these two work so well together

Anti-wrinkle injections and Profhilo tackle ageing from two separate angles. One softens movement. The other improves the quality of the skin itself. Used together, you address both the lines that come from expression and the overall texture, firmness and glow of the skin around them.

Think of it this way. Anti-wrinkle treatment calms the muscle activity that creates dynamic lines, the creases that appear when you frown, raise your eyebrows or smile. Profhilo works underneath, remodelling and hydrating the skin so it looks smoother and more supple in its own right. You get a rested expression and better skin quality at the same time, which is a large part of why the results tend to look so natural.

How anti-wrinkle injections work

Anti-wrinkle injections use a purified protein to temporarily relax specific facial muscles. When a muscle contracts less, the skin over it creases less, so lines soften and, over time, are less likely to etch in permanently. The most common areas are the forehead, the frown lines between the brows and the crow's feet around the eyes.

The treatment itself is quick, usually taking around ten to fifteen minutes, and uses a very fine needle. There is no real downtime. Results are not instant, they typically start to appear within a few days and reach their full effect at around two weeks, then last in the region of three to four months before a top-up is needed. Done well and conservatively, the result is movement that still looks like yours, just gentler.

How Profhilo works

Profhilo is not a filler and it is not designed to change your shape. It is a bio-remodelling treatment made from one of the highest concentrations of hyaluronic acid available in aesthetic medicine, produced without the chemical cross-linking agents used in traditional fillers.

Rather than sitting in one spot to add volume, Profhilo spreads beneath the skin and acts almost like a liquid skincare, stimulating your own fibroblasts to produce fresh collagen and elastin. The effect is deep hydration plus a gradual firming and tightening of the skin. People often describe the result as their skin looking lit from within, which is where the phrase about switching your skin's lights back on comes from.

The standard protocol is two sessions spaced about four weeks apart, which is exactly why Zoe mentioned following her treatment up a couple of weeks later. Each session takes around half an hour and uses a small number of strategic injection points on each side of the face, sometimes described as bio-aesthetic points. You may see small raised bumps at those points immediately afterwards, but they usually settle within a day. Full results build over the following weeks and typically last around six months, after which many people choose a single maintenance session to keep things topped up.

Profhilo tends to suit people from their late thirties onwards who are noticing skin that looks a little tired, dull or lightly crepey, but who are not looking to change their facial contours. It is a treatment about quality rather than shape, which fits neatly with the natural results ethos Zoe was drawn to in the first place.

The finishing touch: a Fire and Ice facial

Zoe's other confession was that a few weeks after her injectables, she cannot resist a Fire and Ice facial. It is easy to see why. This is one of those treatments that delivers an immediate, visible glow, which makes it a favourite before an event or simply when you want your skin to feel its best.

The Fire and Ice facial is an intensive, medical-grade resurfacing facial built around two contrasting masks. The first, the fire, is a resurfacing mask that creates a gentle warming, tingling sensation as it exfoliates and refreshes the skin's surface. The second, the ice, is a cooling, rejuvenating mask rich in soothing and hydrating ingredients that calms the skin and leaves it feeling plump and comfortable. The contrast between the two is a big part of the experience, and it is genuinely relaxing.

What people love about it is the balance of results and downtime. It works at a deeper level than a standard facial, yet most people walk out with skin that simply looks brighter and smoother rather than red or irritated. It is sometimes called a red carpet facial for that reason. It refines the look of pores, gives an instant radiance and makes a lovely complement to injectable treatments, polishing the surface while Profhilo does its quieter work underneath.

Spacing it a couple of weeks after injectables, as Zoe does, is sensible. It lets the deeper treatments settle first, then adds that final layer of glow on top.

Common questions about the treatments Zoe loves

Can I have anti-wrinkle injections and Profhilo at the same appointment?

In many cases yes, and it is a very popular combination. Your doctor will assess your skin and priorities during consultation and advise on the best order and timing. Sometimes the treatments are done together, sometimes staggered slightly. It depends on you.

Does Profhilo hurt?

Most people tolerate it very well. There are only a handful of injection points, the needle is fine, and each session is over in around thirty minutes. You may feel a brief sting and notice small bumps at the injection points, which usually disappear within a day.

How soon before an event should I book a Fire and Ice facial?

Because downtime is minimal, many people are happy to have one a day or two before an occasion. That said, if it is your first time, leaving three to five days gives your skin a little breathing room and lets you enjoy the full glow with no guesswork.

How long do the results of this combination last?

Anti-wrinkle injections generally last three to four months. Profhilo results build over a few weeks and last around six months with a maintenance session thereafter. A Fire and Ice facial gives an immediate glow that lasts around a week or two, which is why people enjoy it as a regular treat.

Will any of this make me look overdone?

No, not when it is done by an experienced, doctor-led team with a conservative approach. Everything Wellface offers is geared towards natural results, the very thing that drew Zoe to the clinic in the first place. The aim is a refreshed version of you, not a different face.

Come and say hello

Next time you are in clinic, do pop in and introduce yourself to Zoe. She loves meeting patients and is always happy to answer a question, point you in the right direction or help you plan your next visit.

If you are curious about anti-wrinkle injections, Profhilo, a Fire and Ice facial or any combination of the treatments mentioned here, the best starting point is a consultation with one of our doctors. They will look at your skin, listen to what you would like to achieve, and put together a plan that suits you. You can book at Wellface in Cobham, Esher or Wimbledon, and the whole team, Zoe very much included, will make sure your experience is a smooth one from start to finish.